I played Hellgate with my friend and we had some fun. But the truth is that the game was bad. You know - there are these games that you play and actually even like, but you know they aren't really good. This was exactly that.
It had some really cool ideas (sniping in FPP while your mate is hackin' and slashin' the old way, scorching demons with your cyber-cabalistic powerglove... good times) and was overall a pretty good Diablo clone that even tried to push the genre a bit further. It was a bit monotonous, but that's typical to every H&S. However, it suffered from loads of really critical issues. At launch the players couldn't really chat with each other, you often couldn't see your team mates during gameplay, loading times were a killer and the game crashed every now and then. And it was meant to be played in teams!
On the top of that, it was actually pretty hard to pay for a subscription or even join the forums, if you were from EU. Talk about limiting your audience.
Actually, it gave you an impression that the game doesn't really want you to play it. Fuck, it even didn't remember your name when you logged on to the servers - you had to enter it manually each time. And then wait for 10 minutes to load. And then you couldn't meet and communicate with your mate. And then you've found that you were invisible to each other. And then the game crashed...
Why didn't they release a free trial of Hellgate?
They did release a single player trial for Hellgate. It was horrible!